Refund & Cancellation Policy
Clear rules for refunds, credits, transfers, failed payments and program cancellations.
Maximum Lawful Effect. These provisions are intended to allocate risk and limit liability to the maximum extent lawfully permitted. Nothing in this document excludes, restricts, waives or overrides a right, remedy, warranty, duty or liability that applicable law makes mandatory or prohibits the parties from excluding. Where a limitation conflicts with mandatory law, it will apply only to the maximum lawful extent and the remainder will continue in effect.
1. Purpose
This Policy explains the framework for cancellations, refunds, credits and transfers. Program-specific written terms and mandatory consumer law may create additional rights or obligations.
2. Review Before Purchase
Learners should review mode, schedule, duration, level, inclusions, fees, location, technology needs and relevant terms before payment. FREE Demo and admissions guidance may be used where available.
3. No Automatic Refund Merely for Change of Mind
Except where required by law or expressly promised in writing, a change of mind after service commencement, digital access activation, seat allocation, committed residential arrangements or consumed coaching does not automatically create a refund right.
4. Duplicate and Erroneous Payments
Verified duplicate payments or clearly erroneous excess payments will be investigated and corrected or refunded as appropriate.
5. Failed or Pending Transactions
A bank debit does not always mean a successful settlement. Pending or failed transactions may automatically reverse through the bank or gateway. Learners should provide the transaction reference for reconciliation.
6. Cancellation by Angrezi Guru Group
If the relevant provider cancels a paid service and cannot provide a reasonable replacement, transfer, reschedule or equivalent remedy, the unused affected portion will be handled according to applicable law and the specific program terms.
7. LIVE Online Programs
Once a LIVE batch has commenced or access/services have been materially provided, refunds may be restricted to the extent permitted by law. Reasonable batch transfer or credit may be offered where operationally feasible.
8. OFFLINE Programs
Committed classroom capacity, staffing and materials may affect refund eligibility after commencement. Transfers or credits may be considered where feasible.
9. Residential Programs
Residential programs involve advance accommodation, boarding, staffing, facility, administrative and educational commitments. A separate residential cancellation schedule may apply and should be disclosed during admission. Mandatory law prevails.
10. Private Coaching
Consumed coaching hours are non-refundable except where law requires otherwise. Unused hours may be subject to booking, validity, cancellation and rescheduling rules disclosed at purchase.
11. Early Bird and Promotional Pricing
Where a refund or credit is approved, promotional or Early Bird benefits may be recalculated if the conditions for that pricing are no longer met.
12. Transfers and Credits
A batch transfer, program transfer, rescheduling or account credit may be offered instead of cash refund where appropriate and accepted by the learner.
13. Non-Refundable Third-Party Charges
To the extent permitted by law, payment-gateway, bank, currency-conversion, travel, visa, courier or other independent third-party charges already incurred may be excluded from a refund where they are not recoverable by the Angrezi Guru Group.
14. Disciplinary Termination
Where participation is terminated for serious misconduct or material breach, refund eligibility will depend on the circumstances, specific program terms and applicable law.
15. Refund Method
Approved refunds should ordinarily be returned through the original payment method where technically and legally possible.
16. Processing Time
The Angrezi Guru Group may initiate an approved refund within a reasonable administrative period; actual credit timing then depends on the bank, network or payment provider.
17. Chargebacks
Learners are encouraged to contact support first so the transaction and service record can be investigated. This does not restrict any lawful chargeback or consumer remedy.
18. Request Information
A refund-review request should include learner name, registered contact details, program, payment date, amount, transaction reference, reason and relevant evidence.
19. Mandatory Rights
Nothing in this Policy limits a refund, cancellation or consumer right that applicable law makes mandatory.
20. Contact
Refund review requests: support@angreziguru.com.